“Clientele ITSM dramatically improved our change and incident management processes.”
When CIMB Group—a leading ASEAN universal bank—contacted Mproof in 2014, change management was basically non-existent in their organisation. IT staff members literally ran from office to office to get approval. They were drowning in stacks of paper, and it took them days to find the right forms for an audit.
Thanks to Clientele ITSM, completing and approving a Request for Change (RFC) is no longer a matter of days. In fact, it only takes a few minutes. In addition, CIMB can now link RFCs to related incidents, giving them easy access to the right information, and allowing them to generate reports at the push of a button. More convenient for IT staff AND for auditors.
Ultimately, these faster, safer, and more efficient processes have led to higher customer satisfaction at CIMB.
Interested in reading the full success story of CIMB? Download the case study and discover how Clientele ITSM can drastically improve your service management organisation’s processes.
“Getting approval for something used to be a tedious process that would take days. Now, completing and approving a Request for Change (RFC) is a matter of minutes.”
William Tan, Head of Service Management at CIMB Group