Faster, safer and more efficient: how CIMB improved their processes by using Clientele ITSM
“Clientele ITSM dramatically improved our change and incident management processes.” When CIMB Group—a leading ASEAN universal bank—contacted Mproof in 2014, change management was basically non-existent in their organisation. IT staff members literally ran from office to office to get approval. They were drowning in stacks of paper, and it took them days to find the…