Clientele ITSM.

The most reliable ITSM software for MSP’s.

IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service.

These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers.

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You’re in excellent company.

Meet some of our customers.

In recent years, Mproof has had the privilege of working for some of Europe’s largest enterprises. We are being appreciated for our holistic approach, among others. We offer an integrated approach and only finish our job when our customers are completely satisfied.

Mercedes-Benz
Deutsche Telekom
Royal Visio
Rockwool
Equinix
VolkerWessels
Swisslog
Konica Minolta
Spie

The essentials.

Our award-winning ITSM software has built-in support for:

Kanban Board

Increase your productivity and see all your projects in a whole new light.

Planboard

Plan activities in your calendar and see at a glance what colleagues are working on.

Third Party Integrations

Create connections and integrate with Microsoft Office 365, AFAS and Exact Online, among others.

Service Catalogue

Easily manage the overview of service you provide.

Knowlegde Management

Increase self-service by publishing FAQs and standard solutions.

Dashboards

Measure your users’ satisfaction and department’s performance.

Problem Management

Pinpoint the underlying causes of structural problems within your organization.

Incident Management

Register and process all complaints, wishes and requests.

Dashboard and reports.

Firmly in control of your service organization.

See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before.

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Tailored to your needs.

Choose between SaaS or On Premise.

When you start working with Clientele ITSM, you may choose between ‘On-Premise’ or ‘Software as a Service’ (SaaS). Most companies opt for our SaaS solution, as it offers the added benefit of reduced maintenance and costs. On top of that, you’ll always be using the latest version of our software and therefore enjoy the latest features and security measures. Whatever solution you choose, your Service Management organization will benefit immensely.

Ready to take your service organization to the next level?

Discover what Clientele ITSM has to offer.

Third party integrations.

Works effortlessly with your other apps.

Thanks to built-in support for ITIL, ISM and USM processes and the integration with Microsoft Active Directory, AFAS and Exact Online, among others, our ITSM software is easily deployable in your organization. And our native support for managing customer data and quote and invoice management make Clientele ITSM an invaluable tool for all service organizations.

Tailored to your needs.

Always a perfect solution.

Mproof’s software suite, Clientele ITSM, offers a wide array of possibilities for every organization. Regular is aimed towards smaller companies; Professional & CRM is geared towards sales driven companies; Professional & Advanced Reporting is perfect for organizations who want maximum control on their results and KPI’s. Or choose Enterprise if you don’t want to make any concessions on your Service Management processes.

Kanbanbord

“Clientele ITSM is an invaluable ITSM software solution for any ITIL environment. I can honestly say that Clientele ITSM is a must-have for our service organization.”

Jeannette Prince, De Hypotheker

See all functionalities of Clientele ITSM.

The functionality of the Clientele ITSM suite has been well thought out to put your customer first while focusing on your portfolio, the standardization of processes and the improvement of your performance. See the complete list of all functionalities that the software provides:

Standard

Support for 14 languages, including:

  • English
  • Dutch
  • German
  • French
  • Spanish
  • Arabic

Interface

  • Fully customizable
  • Tabs / windows
  • Sidebar with key data
  • Sidebar with context-based dashboards
  • Themes and quick menus
  • Multiple screens support
  • Accessibility for the visually impaired

Notifications

  • Personal
  • Queues
  • Statuses
  • Notification Categories
  • RFC’s
  • Priority Matrix

Notes and events

  • Embedded pictures
  • Document attachments
  • Direct e-mail from an event
  • “Drag and drop” emails
  • Integrated spell checker

User Management

  • License management
  • Group policies
  • User roles

Workflow

  • Tasks and appointments
  • To-do lists
  • Planboard

Approvals

  • Business approvals
  • CAB approvals

Supplier data

  • Contacts
  • Contact data
  • Contract data

Relationships with other reports
Stationaries

  • Notifications
  • Events
  • Action plans
  • Routing events

Unlimited fields
Search

  • Search for main themes
  • Context based searching
  • Advanced searching
  • Search for empty fields
  • Save search criteria

Email

  • Automatic notifications
  • Import from mailboxes
  • Drag and drop integration

Data limits

  • Notifications

Customer Relationship Management

Organization and data management

  • Customer data
  • Employee data
  • Supplier data
  • Warnings

Opportunity management
Quotation management
Purchasing management
Invoice management

Service Management

Incident management
Change management
Service request management
Auto generate assets
Configuration management

  • CMDB structuring / modeling
  • CMDB relations
  • Version management
  • Manage product configurations
  • Connect with:
    • People, groups and organizations
    • Locations
    • Supply management

Operational management

  • Graphical planboard
  • Scheduling work
  • Periodiek beheer
  • Time registration
  • Material consumption

Release management
Problem management
Project management
Service catalogue
Service level agreements

  • Customer contracts
  • Department contracts
  • Supplier contracts
  • Work calendar
  • Service windows

Supply beheer
RMA
Knowledge management
Customer satisfaction surveys

Reporting

Export to Excel
Dashboards
Crystal reports
SQL Server Reporting Services (SQL RS)
Generate automatic reports

Business Intelligence

Datawarehouse with SQL Server Analysis cubes
Cubes

  • Notifications
  • Service level agreements

Trend analyses
Metrics, including:

  • Time
  • Employee
  • Customer
  • Notification type
  • Priority

Interfaces via:

  • Microsoft Excel
  • Dashboards
  • Cube browser

Reporting

Self Service Portal

Webparts for Microsoft SharePoint
Notifications

  • Register
  • View open reports
  • View status
  • Update
  • Add attachments
  • Logout
  • Knowledge center / FAQ
  • Service catalogus
  • Company approvals
  • CAB approvals
  • Reporting

Mobile Access

Compatible with:

  • Android
  • Blackberry
  • iOS
  • Windows

Customer data

Other

Timezone support
Audit module (ISO20000, ISO27001, NEN7510, COBIT)
Universal import connector (LDAP, XML, CSV, Excel, OLE DB, ODBC, web services)
Connections / integrations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Dynamics
  • Epicor ERP
  • Exact Globe
  • AFAS Profit
  • AccountView
  • Microsoft SCOM
  • Altiris
  • Lansweeper
  • LANdesk
  • Nagios
  • Kaseya

CTI ready
Barcode scanner ready

VolkerWessels
KPMG
Rockwool
Vodafone
Spie
O’neill