Customer: Royal Visio Goal: Tools for the visually impaired Responsible: Patrick van Leeuwen Consultant: Koen Vissers Royal Visio, a centre of expertise for the visually impaired and blind, sets strict standards for IT and internal service. A merger led to a change in the organizational structure and expectations regarding the IT facilities. “When an organization…
The Royal British Legion chose Clientele ITSM to meet their business goals, as they wanted a system that is flexible, has a customizable screen design, data and superb workflow.
Plus Retail BV is the service organisation behind 278 independent Plus supermarket operators. The Plus Retail organisation consists of a service office, three regional distribution centres and a national distribution centre.
Joint Service International (JSI) is the European licencee of the O’Neill fashion brand. Its European headquarters in Warmond has to deal with a great variety of parties: distributors, suppliers, buyers, and, since recently, its chain of O’Neill stores in the Netherlands, Belgium and Germany.
Toyota has quickly gained market share over the years and is now one of the best selling vehicle brands. On top of that, Nimag, official importer for Suzuki, has recently become part of the group. Mproof has assisted the company with improving its Service Management Processes.
Mproof, specialist in Service Management software and services, has officially obtained the ISO 27001 certification. This certificate, that was given after a series of audits done by The British Standards Industry (BSI), proves that Mproof is compliant with all rules and regulations that are relevant to information security management. An example for Service Management…
This release announces the availability of Clientele ITSM on Microsoft Azure. The new offering reduces the need for hardware infrastructure to provide customers with a cost effective, rapid and secure way to benefit from Clientele ITSM in a SaaS environment. The advantages of cloud software In addition to avoiding many of the high upfront…
In the coming years, Change Management will become an increasingly integral part of IT Service Management. Guiding and supporting IT staff is essential to the success rate of an ITSM project due to increased demands from management and high expectations of employees. Higher expectations, more complexity These are the main conclusions of Mproof, Service…
Often, IT projects and ITSM implementations do not go as expected. The time schedule is exceeded, and the costs are at or above budget. Why is it that such projects and implementations often fail? I think one of the main reasons for this happening is that the basic building blocks of the project are often…
Mproof, specialist in IT Service Management software and services, announced today the general availability of the latest release of Clientele ITSM®. This latest release of the Clientele ITSM software suite includes compatibility with Windows 10 and Microsoft Edge. Additions based on customer feedback Customers can be assured that when they upgrade to Windows 10, Clientele…
