Plus ‘in control’ with Clientele ITSM.
Klant: Plus Retail
Goal: Change Management
Responsible: Pieter Riley
Project manager: Emile Husmann
Plus Retail BV is the service organisation behind 278 independent Plus supermarket operators. The Plus Retail organisation consists of a service office, three regional distribution centres and a national distribution centre.
Plus is on the up in the supermarket world, as is evidenced by its recent takeover of 80 Edah stores at strategic sales locations throughout the country. The supermarket organisation is taking on its competitors by focusing on quality and fresh products.