O’Neill has set up a large IT department consisting of 25 staff members whose daily activities include application management. Its service desk plays a pivotal role within the organisation.
There’s more in store for retail with Service Management.
Businesses in the retail sector depend heavily on IT to maintain internal systems as well as excellent customer service. POS systems, inventory control and online storefronts with digital payment methods are just some of the ways in which retail depends on a well functioning IT department.
IT in retail is so tightly integrated, that it must be well maintained and organized. Our Clientele ITSM software suite provides exactly the IT support that is needed to manage internal systems while at the same time providing excellent customer service – a necessity in this competitive market. Employees can work more efficiently and in unison, making it easier to achieve goals while reducing stress, operating costs and frustration.
Mproof is a Service Management specialist for over 20 years now. We’re based in the Netherlands, but operate on a world wide scale with our international business partners. We’ve recently perfected our unique approach: the 7 steps to successful Service Management. With this method, every organization will increase work efficiency, while reducing costs at the same time. Our years of experience have proven to be beneficial in supporting customers with their Service Management challenges.
Be sure to check out our case study from retail.