Louwman & Parqui B.V. is one of the few remaining private vehicle distributors in Europe. It forms the Marketing & Sales organization for Toyota in the Netherlands.
Improved service levels for logistics.
The transportation & logistics sector forms an integral part of modern global supply chains. Shipping companies, airlines and airports, railways, logistics service providers and other transportation companies are all part of the global process keeping people and products on the move at an ever growing scope and pace.
This sector has many dimensions and makes extensive use of IT resources. As a result, the dependence and the importance of IT has greatly increased in recent years. The business processes of these organizations are quite similar to the service processes of the IT department. While delivering core services to their customers, they often use similar processes and software.
The Clientele ITSM software suite has been an integral part of many companies in this sector as it maintains service levels within IT, ensuring systems stay functional, incidents are handled quickly and the best service is being provided to customers.
Mproof is a Service Management specialist for over 20 years now. We’re based in the Netherlands, but operate on a world wide scale with our international business partners. We’ve recently perfected our unique approach: the 7 steps to successful Service Management. With this method, every organization will increase work efficiency, while reducing costs at the same time. Our years of experience have proven to be beneficial in supporting customers with their Service Management challenges.