The Royal British Legion chose Clientele ITSM to meet their business goals, as they wanted a system that is flexible, has a customizable screen design, data and superb workflow.
Governments depend on streamlined IT processes.
Governments must lead the way in secure IT and set an example. Innovation and improvement are on always on the agenda of IT management within governmental organizations. There are many types of standards that apply – such as ISO20000, ISO27001, BIR (Baseline Information Security) and BIG (Baseline Civil Information Security).
Ensuring that the organization is customer friendly and service-oriented is never easy. There are always changes and improvement projects going on while the organization remains open and government employees are required to maintain excellent service levels.
Mproof is a Service Management specialist for over 20 years now. We’re based in the Netherlands, but operate on a world wide scale with our international business partners. We’ve recently perfected our unique approach: the 7 steps to successful Service Management. With this method, every organization will increase work efficiency, while reducing costs at the same time. Our years of experience have proven to be beneficial in supporting customers with their Service Management challenges.
The Clientele ITSM software suite has been successfully used by many governmental organizations. Contact us today to find out how we can help yours and be sure to check out our case study.