Finally, the IT department reaches maturity.
Customer: Royal Visio
Goal: Tools for the visually impaired
Responsible: Patrick van Leeuwen
Consultant: Koen Vissers
Royal Visio, a centre of expertise for the visually impaired and blind, sets strict standards for IT and internal service. A merger led to a change in the organizational structure and expectations regarding the IT facilities.
“When an organization gets bigger, its IT department needs a more mature approach and structure”, says Patrick van Leeuwen, head of IT at the centre. For that reason, the IT organization switched to a process-oriented approach, based on Integrated Service Management (ISM) and to new, customer-friendly software: Mproof Clientele ITSM®.