A new level of incident reporting.

Customer: O’Neill

Goal: Incident Reporting

Responsible: Peter Maljaars

Consultant: Frank Eerland

Joint Service International (JSI) is the European licencee of the O’Neill fashion brand. Its European headquarters in Warmond has to deal with a great variety of parties: distributors, suppliers, buyers, and, since recently, its chain of O’Neill stores in the Netherlands, Belgium and Germany.

To manage all these different activities, O’Neill has set up a relatively large IT department consisting of 25 staff members whose daily activities include application and systems management. Its service desk plays a pivotal role within the organisation.

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