Self Service
Save money and increase customer satisfaction
Providing online access to the Service Desk is a fundamental requirement of service management. Customers of businesses of all sizes including the mid tier expect to be able to log and track incidents and requests for change online. The Clientele ITSM Portal is a secure, web based infrastructure based on leading technology that is highly adaptable to meet the business requirements of IT organizations. Solve problems and respond to customer requests more quickly with anytime, anywhere access.
Empower your customers
The Clientele ITSM Portal empowers both end users – “customers” and IT staff with access to information, answers to questions and service tasks at their convenience. It reinforces Clientele IT Service management by enabling self service and field service over the web. Maximum cost efficiencies are delivered to your organisation by reducing staff time to process calls at the same time easing the workload of the Service Desk. Valuable time can be saved and exceptional service delivered.
Anytime, anywhere
Customers can submit incidents and service requests 24/7 quickly and easily via available templates. By publishing your knowledge base on the web you empower your customers to help themselves to timely information anytime of the day from anywhere in the world.