Managed Service Provider
Designed to meet unique needs of MSPs
Managed Service Providers (MSPs) help companies operate more efficiently, reduce costs and move investments to more strategic areas. Clientele ITSM empowers these managed and outsourced service providers to maximise their service performance and includes robust reporting that enable MSPs to offer superior service to their customers. The software is designed to enable MSPs to manage the potentially complex environment involved in supporting external customers, including multiple organisations, sites, contracts and service level agreements (SLAs).
Guarantee your service level
If your organisation provides IT products or services to other organisations then a high quality service level is essential. Clientele ITSM provides a simple way for MSPs to deliver web-based visibility of the entire IT infrastructure across multiple customers. Clientele ITSM is a complete suite of service management tools that automate and integrate every process in your IT business. For organisations following ITIL best practice, Clientele ITSM, an ITIL-compatible IT service management tool includes all key ITIL principles as standard.
Anytime, anywhere
Remote access to the service desk is an important aspect of service management. Via an online portal, your customers can log and track calls quickly and efficiently, ensuring customer satisfaction. Both your customers and support staff are empowered with the fast and functional Web access.