Clientele Portal
Why Clientele ITSM Portal?
- It is the midmarket Self Service solution with secure, multi-level authenticated access
- Benefits both customers and IT staff, anytime and anywhere
- Satisfies customers with the ease of 24-hour service desk operation
- Makes users’ lives easier, empowers customers and eases the workload of the Service Desk
Save money and increase customer satisfaction
Providing online access to the Service Desk is a fundamental requirement of service management. Customers of businesses of all sizes including the mid tier expect to be able to log and track incidents and requests for change online. The Clientele ITSM Portal is a secure, web based infrastructure based on leading technology that is highly adaptable to meet the business requirements of IT organizations.
Anytime, anywhere
The Clientele ITSM Portal empowers both end users – “customers” and IT staff with access to information, answers to questions and service tasks at their convenience. It reinforces Clientele IT Service management by enabling self service and field service over the web. Maximum cost efficiencies are delivered to your organisation by reducing staff time to process calls at the same time easing the workload of the Service Desk.