Clientele ITSM Performance
Why Clientele ITSM® Performance ?
- For accurate, complete and reliable information in support of better decisions and more productive IT operation
- Share information and improve IT performance through the analysis of your business processes using forecasting tools and performance analysis
- Support managers in making informed, proactive decisions and avoid reactive decisions often seen with information overload
In addition to the extensive standard reporting possibilities, Mproof has developed a powerful business intelligence solution; a separate reporting framework for service desks using Clientele ITSM software. The business intelligence tool is aimed at mid-tier companies that need more insight into their business than a spreadsheet can provide but without the complexity of an enterprise-level product.
Data Collection
One of the greatest challenges in performance intelligence is the appropriate storage and organisation of an organisation’s data. Mproof supports this with data warehousing; the collecting of informational assets of a business into one comprehensive and easily manipulated database. The central concept of data warehousing is storing the data in a way which can be easily accessed for the purposes of querying and analysis. Mproof provides the tool necessary to collect and analyse such data.