Pragmatic signs as Mproof’s new partner in Spain
Mproof, a leading provider of IT service management, customer support and self-service software for the mid-tier market, announced today that it has entered into a new reseller agreement that will enable the company to extend its global reach and promote Clientele ITSM in Spain. Pragmatic, with its headquarters in Zaragoza, Spain, is a training and facilitating company with competences in project management, IT service management and IT consulting. After evaluating Clientele ITSM, Pragmatic saw that Mproof’s product holds substantial advantage regarding both price and function.
"Mproof is the trustable partner we need to complete our holistic approach to the IT transformation challenge and to expand the possibilities in the Latin American fast growing markets,” says Álex Casanovas, the owner and founder of Pragmatic. “In addition to being a fresh and agile company like ours, Mproof knows perfectly the meaning of building a long term relationship. Its flexibility and customer orientation are key to bringing this into practice."
The appointment of Pragmatic as a reseller is another step in the rapid implementation of Mproof’s growth plan internationally. According to Gerben van Kesteren, the Business Development Director, “Pragmatic is very mature in how they approach ITSM projects with their signature methodology addressing people, process, tools and cultural change. Our product line has an excellent fit with their approach and complements the tools element in their offering; an excellent organisation to have as a partner for our Clientele ITSM products.”
2011 is proving to be an exciting year for Mproof. According to an extensive IBM study, more than half of midsize companies are planning to increase their IT budgets over the next 12 to 18 months. As IT budgets continue to increase in 2011, IT organisations are working aggressively and closely with their business partners to identify opportunities to improve productivity across the company through IT initiatives. Mproof saw in Spain a market with great potential for Clientele ITSM business. Having companies such as Pragmatic who provide local support and expertise is a key component in Mproof’s international growth strategy.
Pragmatic has profound relationships with the local market and plan to cooperate with Mproof for providing its clients with comprehensive and efficient services.
About Pragmatic:
Pragmatic is a young and dynamic company, created with an aim: to offer and motivate good experiences in IT departments. We aren’t a traditional consultancy or training company. Specialized in lean thinking and learning by doing, our distinctive touch lies in the application of a revers methodology/ pedagogy where people in IT departments are the “main characters” of the story. We bet on experience as the best learning methodology. Enjoy IT.
For more information, please contact, www.pragmatic.es
About Clientele ITSM:
Clientele ITSM provides you with a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations. Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit www.mproof.com
Media Contacts
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren@mproof.com
www.mproof.com