Mproof signs a new partner in France
Mproof, a leading provider of IT service management, customer support and self service software for the mid-tier market, has continued its expansion in France with the signing of a new partner, Acial. With more than 15 years experience and over 120 consultants, Paris-based Acial are well-established in this region. They enjoy being one of the most respected consulting companies in France, offering a comprehensive array of services to its clients. Acial will act as a solution provider, reselling Mproof’s core IT Service Management solution, Clientele ITSM.
Acial, who have enjoyed a 70% growth over the last 5 years, are dedicated in assisting its clients in the optimization and quality improvement of their information systems. Clientele ITSM is focused firmly around the IT Infrastructure Library (ITIL) which will be of great value to Acial’s clients. Acial were looking for a solution that would be straight forward when deploying to clients, flexible in its implementation and one that provided more robust functionality out of the box; Clientele ITSM met all of these criteria.
Under the agreement, Mproof will train the Acial team on how to implement and then get the most out of Clientele ITSM; Mproof will also work closely with Acial on joint marketing initiatives. Strategically Acial predicts that adding Clientele ITSM to its portfolio will increase profitability by both adding software revenue to supplement its core consulting business and provide a platform on which to grow this business.
Mproof has invested heavily in its indirect channel strategy in the past 12 months. This latest partnership comes as Mproof seeks to extend and deepen its presence and commitment to the region.
“I’m really excited about this new partnership,” says Gerben van Kesteren, the Business Development Director of Mproof. ”Acial is a specialist in optimization and quality improvement of application management and IT service management processes. With this skillset they are complementary to our other French partner Prodline, who we signed a contract with earlier this year. With Acial on board we are now in good shape to address the full scope IT management in France.”
About Acial
Created in 1998 Acial is a consulting and services company specialised in testing software. Acial delivers services which help its clients to integrate the quality in the whole life cycle of the information system and which optimise in a continuous way the building process of the information system.
Acial is organized around two main activities: the qualification of the information system and the improvement of the enterprise processes. As a quality specialist Acial has become a reference for the major companies of all business sectors.
Acial with 120 consultants based in Paris and Nantes has realised a turnover of 8.5 million Euros in 2008 (exercise closed by 30th June 2008).For more information, please visit www.acial.fr
About Mproof
Mproof is a leading provider of IT service management, customer support and self service software solutions in the midmarket. Founded in 1997, Mproof helps their worldwide customer base to professionalize their services and align them with their business needs. From its headquarters in the Netherlands, Mproof cooperates closely with strong channel partners for product sales, implementation and support. For more information, please visit www.mproof.com.
About Clientele ITSM
Clientele ITSM is very extensive, out of the box software for service management, including support for the key IT processes outlined by the ITIL best practices. It allows organizations to offer timely and professional IT services with detailed management IT support and IT delivery processes. Comprehensive reporting, trend analyses and performance management functions complete the full ITSM suite. Clientele software is highly customisable and its service oriented architecture (SOA) and web services provide easy and flexible collaboration. Clientele ITSM has received ITIL certification from Pink Elephant for the most important service management components. For more information, please visit www.clientele-itsm.com
Media Contacts
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
Petros Mavrocordatos
Acial
+ 33 (0) 1 55 33 52 40