Mproof Integrates Hitachi IT Operations Analyzer into Clientele ITSM®
Mproof, a leading provider of IT Service Management, customer support and self-service software for the midmarket, announced today the integration of Hitachi IT Operations Analyzer with Mproofs core product - Clientele ITSM®, providing an enhanced IT management solution to the market.
Hitachi IT Operations Analyzer, an IT system and performance availability monitoring software from Hitachi Data Systems (HDS), is specifically designed to help IT professionals by maximizing system uptime, increasing IT efficiency, reducing costs and viewing the entire IT infrastructure from a single console. It simplifies IT management by allowing customers to monitor the availability of servers, switches and storage devices from one screen. At the same time, it reduces the mean time to diagnose (MTTD) IT infrastructure outages, resolving one of the key pain points for midsized organizations.
The integration of Mproofs Clientele ITSM® and Hitachi IT Operations Analyzer provides a one-stop solution for a more complete and connected view of data center operations – from IT Service Management to IT Operations Management ensuring service levels are met and maintained.
“With the new integration capabilities of both products we are now able to fully utilize the synergy between Hitachi IT Operations Analyzer and Clientele ITSM. I’m convinced our customers will benefit from it and as a result see a decrease in business downtime,” says Gerben van Kesteren, Business Development Director of Mproof.
“This integration will provide a real boost for customers toward meeting business goals and improving efficiencies”, said Franco Amato, director, Global Sales and Marketing, Hitachi IT Operations Software, Hitachi Data Systems. “With Hitachi IT Operations Analyzer, ITSM customers now have real-time awareness of issues to improve incident communication so they can be owned, controlled and resolved as directed by service levels.”
Through this integration, customers benefit from comprehensive visibility and control of network infrastructure and proactive management of incidents and problems as they occur. This solution is easy to deploy and delivers in-depth IT Service Management, monitoring, analysis and reporting in a combined offering. Customers can improve efficiencies, identify critical problems, diminish risks and make better decisions based on real-time data, improving the level of IT service to the business.
About Clientele ITSM:
Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organizations. Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customizations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please visit: www.clientele-itsm.com
About Mproof:
Mproof specializes and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalize their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit: www.mproof.com
Media Contacts
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren@mproof.com
www.mproof.com