Mproof announces the release of Clientele ITSM 2011
Mproof, a leading provider of IT Service Management, customer support and self-service software for the mid-market, has today announced the latest release of Clientele ITSM® 2011.
This new release of Clientele ITSM 2011 supports IT Operations Management processes and includes several new features which allow for more accurate monitoring and controlling of tasks related to Operations Management including detailed planning functionality.
Operations managers can now utilize Clientele ITSM 2011 to:
- Manage resource availability more efficiently from a local to global scale
- Manage configuration items so that they have as minimal of an impact on operations as possible
- Enhance activities management by supporting recurring as well as unplanned activities
- Make use of easy to read planboards showing all planned resources from a variety of views
Integrate Operations into the Incident, Change and Request Fulfillment workflows. Clientele ITSM 2011 also provides enhanced delivery capability options allowing for compatibility with SharePoint 2010 and Office 2010 64bit. As with every release, Version 2011 incorporates the results of customer change requests and reflects real-world feedback on proposed functionality.
According to Gerben van Kesteren, Mproof’s Business Development Director, “Lots of IT teams are struggling to get resources optimally planned for IT operations. Clientele ITSM 2011 provides the features to enable IT operations management according to the ISM Method and ITIL best practices and will help our customers to organise and structure their day to day activities.”
About Clientele ITSM:
Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations.
Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without the worry of future upgrades.
Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field.
Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket.
From its headquarters in the Netherlands and its offices in Hong Kong, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. They provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Their global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit www.mproof.com