Mproof announces release of Clientele 2010 and its PinkVERIFY™ v3 validation
Mproof, a leading provider of IT service management, customer support and self service software for the mid-tier market, has today announced the latest release of Clientele ITSM 2010 which has already undergone two rigorous assessments.
Firstly, Clientele ITSM 2010 has successfully passed Pink Elephant’s ITIL v3 assessment, achieving PinkVERIFY™ status. This provides critical third party confirmation that Clientele ITSM 2010 complies with the ITIL best practice library, service management industry’s gold standard. Pink Elephant provides a worldwide independent certification program built to recognise software that supports the definition and workflow requirements of specific ITIL v3 processes. In order to achieve PinkVERIFY™ certification, the ITSM solution undergoes a rigorous and independent assessment by a highly qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process.
Secondly, Clientele ITSM 2010 also successfully achieved the Process Compliance assessment under the ITIL Software Scheme (ISS). The scheme, which was established by the APM Group through the Office of Government Commerce (OGC), is an independent program that validates service management tool vendors for ITIL process compliance. The endorsement Clientele ITSM 2010 achieved, allows it to display the logo with incorporates the popular swirl image, along with the ITIL trade mark with wording to confirm that the product has been appropriately licensed by the OGC.
As of now, Mproof’s Clientele ITSM is listed on the Pink Verification v3.1 website (www.pinkelephant.com ) and can display the PinkVERIFY and ITIL swirl logos on its product packaging.
Exciting New Functionality & ITIL v3 Support
In addition to achieving ITIL v3.1 certification and PinkVERIFY status in its latest major release Clientele ITSM 2010 now features some of the following updates:
- Embedded dashboards which provide charts, gauges, KPI and cube browsing functionality
- High priority customer requested enhancements. Incorporates results of customer software change requests (SCR) and reflects real-world feedback on proposed functionality
- Upgrade tools provided for all the previous Clientele ITSM versions
- New vertical side bar; providing access to commonly used actions
- Drag and drop attachments function to provide an intuitive way to link external files to records in ITSM
- Email protocol security enhancements
According to Gerben van Kesteren, Mproof’s Business Development Director, “what doesn’t get measured, falls of the radar. Our new dashboard feature allows our customers to make sure they always have an eye on their service organisation to monitor performance. Because we deliver this new feature as embedded part of our standard suite, customers don’t have to depend on third party tools anymore.”
About Clientele ITSM:
Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations.
Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field.
Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost. For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit www.mproof.com
About ITIL and OGC:
ITIL (Information Technology Infrastructure Library) is a set of concepts and practices for managing IT infrastructure, developed by the British Office of Government Commerce (OGC). ITIL contains detailed descriptions of, and processes for, how IT related tasks can be performed. For more information, visit: www.itsmf.se or www.itil-officialsite.com
About Pink Elephant:
Pink Elephant is an international training and certification company with more than 20 years of ITIL experience. They are one of the world's largest providers of ITIL conferences, training and consulting. For more information, visit: http://www.pinkelephant.com/