France - Europ Assistance Chooses Clientele ITSM
Mproof, a leading provider of IT service management, customer support and self service software for the midmarket is delighted to announce today that Europ Assistance Holding has selected Clientele ITSM to automate the IT requirements of its core business. This announcement follows another high profile win Mproof has announced in recent months with its success with Euro Securities Partners (ESP) in France; a formation of France’s two leading banking groups, BNP Paribas and Credit Agricole.
Europ Assistance developed the concept of assistance in Paris, France in 1963. With representation now in over 200 countries, Europ Assistance has real global coverage combined with local understanding. Europ Assistance is owned by the Generali Group. Being backed by a strong and prestigious global insurer provides additional reassurance and security. With its millions of customers and its agents and service providers across the globe, Europ Assistance now has more than 40 years unequalled experience.
Europ Assistance has enjoyed active growth and in order to remain leaders in their market, focused on innovation and the need to streamline their business processes and establish automation of everyday operational activities. The main selection criteria for a tool to do this included ITIL alignment, flexible functionality, and short implementation time all at a competitive price. They discovered during the selection process that not only is Clientele ITSM a cost-effective solution that is easy to use; it also provides them with everything they need to run an efficient help desk system and therefore best met their requirements. “For Mproof is great opportunity to be able to contribute to the ambition of Europ Assistance Group to be the most innovative company in its sector” says Gerben van Kesteren, Director and Cofounder of Mproof. “As IT is an important driver for innovation we are pleased to see Clientele ITSM play an important role in reaching this objective.”
Clientele ITSM, sold through one of Mproof’s partners in France, Prodline, has recently been installed and Europ Assistance is now actively using it.
About Prodline
Prodline, one of the leading providers of IT services in France, especially in system administration, support and high tech offers IT production for huge data centres. Founded in 2000, Prodline helps its French customers to industrialise and rationalise their IT production. The 180 technicians and engineers of Prodline bring their expertise to more than 50 highly regarded customers such as Groupama, AG2R, Credit Agricole and Galerie Lafayette. Prodline's offices are located in the south of Paris.
For more information, please visit www.prodline.fr
About Clientele ITSM:
Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations. Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit www.mproof.com
Media Contacts
Gerben van Kesteren
Mproof
+31 (0) 70-511 7006
g.vankesteren@mproof.com
www.mproof.com
François Darbellay
Prodline
+33 (1) 41 98 38 38
fdy@prodline.fr
www.prodline.fr