CRM Solutions - a new partner for Mproof in Australia
Mproof, a leading provider of IT service management, customer support and self service software for the midmarket, today announced a partnership with CRM Solutions, a leading consultancy firm in the field of customer relationship management (CRM) and IT Service Management (ITSM). The partnership will provide an extended reseller network to assist in delivering its innovative IT Service Management solution, Clientele ITSM, as well as access to local support for customers. CRM Solutions’ team of highly experienced consultants and software developers deliver integration projects and consulting services across the entire Asia Pacific region.
This partnership with CRM Solutions strengthens Mproof’s global presence and will provide companies in Australia, the opportunity to build robust systems and ITIL-compliant processes around service management. Both CRM Solutions and Mproof strive to provide excellent customer service and high quality products for a competitive price. Australia is a key strategic growth market for Mproof and their partnership with CRM Solutions will enhance their Clientele ITSM offerings to both existing and future customers.
“In 2010 CRM Solutions sought to find an ITSM solution that not only addressed the mid-market place requirements and budget but one that was open enough to allow companies to extend the out-of-box capability via an available .Net framework,” said Manuel Yrure of CRM Solutions. “Our search ended when we found and reviewed Clientele ITSM from Mproof. Clientele ITSM has all the modules required to meet ITIL v2 compliance as well as some V3 components. In addition to this, all modules are available via a single license. Couple that with its ease of use and ease of deployment and the Australian mid-market is well placed to deliver true IT Service Management to its own clients without having to compromise on compliance, capability, or budget.”
Mproof’s partner strategy equips its’ partners with in-depth industry knowledge and proficient sales and service support skills. The extensive training helps the partner extend its market coverage for its key industry focus and remain competitive. According to Gerben van Kesteren, the Business Development Director of Mproof, “The partnership with CRM Solutions is of great importance. Australia has always had a high level of ITSM and ITIL adoption and is therefore a valuable market for us. I’m extremely pleased we are now able to work with CRM Solutions to develop this market. They are senior professionals, very knowledgeable on the ITSM topic and their CRM background gives them a customer centric approach.”
About Clientele ITSM:
Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations. Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit www.mproof.com
About CRM Solutions:
CRM Solutions Pty Ltd was established in 1999 and is a leading consultancy firm in the field of Customer Relationship Management and IT Service Management. Our clients range from many of the Fortune 500 companies to small-to-medium businesses across a broad range of industries. Solving business problems with smart technology that integrates seamlessly with your CRM and ITSM processes is what we do best. Our team of highly experienced consultants and software developers deliver integration projects and consulting services across the entire Asia Pacific region. CRM Solutions works with the best of breed solutions, meaning we are totally independent with regards to applications, platforms and databases. This ensures the solutions we tailor are unique, and the most effective for your business environment.
For more information, please visit www.crmsolutions.com.au
Media Contacts
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren@mproof.com
www.mproof.com