Clientele ITSM Performance 2010 is launched
Mproof, specialised in providing IT service management software solutions for the midmarket, announced today the launch of their latest release of Clientele ITSM Performance,
delivering high priority customer requested enhancements and improved analysis capabilities. Clientele ITSM Performance is aimed at mid-sized companies that need more insight into their Service Management processes than a spreadsheet can provide, but without the complexity of an enterprise-level product.
With tightening budgets and fewer resources, IT organisations today face more pressure than ever to operate efficiently and profitably in constantly changing environments. Regardless of size, businesses need up to date, accurate information to make key decisions. In response to this, Mproof continues to develop innovative technologies that empower their customers to become market leaders.
By complementing extensive standard reporting capabilities, Performance ITSM offers comprehensive decision support for Clientele ITSM eliminating the need for cost intensive tools from 3rd parties. It includes “out of the box” best practice reports for Clientele ITSM as well as ad-hoc analysis capabilities to create aggregated reports on metrics and key performance indicators (KPIs).
During operation, Clientele ITSM creates a significant source of valuable (historical) information. Clientele ITSM Performance Intelligent users can perform a variety of (trend) analyses based on the accumulated history which allows them to analyse and understand the incidents, problems, financial impact and cost associated with any business service.
Highlights:
Performance ITSM 2010 now supports Microsoft SQL 2008 whilst boasting new attributes and enhanced administrator tools. Central to the many new features is the key performance indicators (KPI) support; performance is visualised and trends are easier to understand. All KPI information is automatically retrieved from the service level agreements defined in Clientele ITSM which is automatically loaded and embedded in the analysis cube, resulting in highly accurate reports. According to Business Development Director, Gerben van Kesteren, “with this latest edition we provide our customers with all the tools they need to be “in control” and increase their service support and service delivery performance. It offers everything from dynamic self-service analyses to scorecards”
About Clientele ITSM:
Clientele ITSM provides you with a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations.Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without having to worry about future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit www.mproof.com