Mproof signs a new partner in Germany
Mproof signs a new partner in Germany
Mproof, a leading provider of IT service management, customer support and self service software for the mid-tier market, has today announced a partner agreement with the Germany based Devoteam Danet GmbH. Devoteam is the leading Information and Communication Technologies (ICT) consulting company in EMEA. The addition of Devoteam in Germany to the global network of Mproof business partners further strengthens Mproof’s presence and commitment to the region.
The agreement establishes Devoteam as an Mproof Channel Partner, enabling it to deliver Clientele ITSM solutions to their customers in Germany, with a special focus on the midsize business markets. Mproof’s acclaimed partner strategy aims to equip its partners with in depth industry knowledge and proficient sales and service support skills. Mproof delivers enhanced training, programs and tools to help their partners understand the key differentiators and added-value that customers will benefit from using Clientele ITSM solutions and which will ultimately help them grow their businesses.
With their expertise in the service management industry, broad global reach and strong reputation for customer service, Devoteam is ideally qualified to become the newest Mproof partner.
They bring an experienced team of consultants with critical experience and deep industry knowledge which supports Mproof’s commitment to delivering its core product Clientele ITSM and increasing value to businesses in Germany.
Mproof is very much looking forward to co-operating with Devoteam as an important strategic partner in Germany. According to Gerben van Kesteren, Mproof’s Business Development Director, “Devoteam is a leader in the ITSM industry in Europe; I’m therefore very pleased to announce Devoteam Germany as a new partner after we already signed up Devoteam Belgium at the end of 2009. We look forward to working with Devoteam and growing our German customer base.”
“The combination of our proven SMART-process model with the Clientele ITSM product of Mproof enhances our value proposition and enables us with unprecedented speed to implement IT service management. The evident focus and reliability from product to service of the Clientele ITSM suite have convinced us to enter into the partnership with MProof,” said Juergen Przygodda, Business Development Manager for ITSM of Devoteam in Germany.
About Clientele ITSM:
Clientele ITSM provides you with a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organisations. Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customisations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost. For more information please contact, www.clientele-itsm.com
About Mproof:
Mproof specialises and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalise their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support. For more information, please visit www.mproof.com
About Devoteam
Devoteam is an international leading provider of IT consulting services. Our service offering comprises consulting, IT solutions and IT services. Combining consulting services and technical solutions enables Devoteam to offer its customers independent advice and effective solutions. In 2009 Devoteam achieved a total turnover of 460 Million Euro with 4,440 employees in 23 countries across Europe, North Africa and the Middle East. In Germany Devoteam is primarily acting in the business fields’ automotive, financial services, telecommunications & media, transport & logistics as well as in the utility sector. In the last fiscal year 320 employees achieved a turnover of 33.7 Million Euro. Devoteam is listed on the Euronext in Paris (ISIN: FR 0000073793) / Part of the indexes CAC MID & SMALL 190 und SBF 250. For more information see www.devoteam.de or www.devoteam.com.