Clientele ITSM participates at the ITSMf France
Mproof, a leading provider of IT service management, customer support and self service software for the midmarket, launched their product, Clientele ITSM at the recent ITSMf conference in Paris. The launch was conducted through Prodline, a diamond sponsor of the event, and Mproof’s first partner in France. The one day event was held at La Defense on October 19th, 2009.
The recent partnership with Prodline continues Mproof’s international expansion strategy, establishing Clientele ITSM in the French market. Prodline’s broad expertise in IT support and IT delivery, along with their strong network, make them an ideal partner for Mproof.
ITSMf France conference and exhibition has grown into an unmatched event over the last 7 years. With more than 1200 participants, the event brought together the community of ITIL practitioners and experts. It was an impressive success with feedback from the delegates and exhibitors being extremely positive.
About Prodline
Prodline, one of the leading providers of IT services in France, especially in system administration, support and high tech offers around IT production for huge data centres. Founded in 2000, Prodline helps its French customers to industrialise and rationalise their IT production. The 180 technicians and engineers of Prodline bring their expertise to more than 50 highly regarded customers such as Groupama, AG2R, Credit Agricole and Galerie Lafayette. Prodline's offices are located in the south of Paris. For more information, please visit www.prodline.fr
About Mproof
Mproof is a leading provider of IT service management, customer support and self service software solutions. Founded in 1997, Mproof helps their worldwide customer base to professionalize their services and align them with their business needs. From its headquarters in the Netherlands, Mproof cooperates closely with strong channel partners for product sales, implementation and support. For more information, please visit www.mproof.com.
About Clientele ITSM
Clientele ITSM is a very extensive, out of the box software for service management, including support for the key IT processes outlined by the ITIL best practices. It allows organizations to offer timely and professional IT services with detailed management IT support and IT delivery processes. Comprehensive reporting, trend analyses and performance management functions complete the full ITSM suite. Clientele software is highly customisable and its service oriented architecture (SOA) and web services provide easy and flexible collaboration. Clientele ITSM has received ITIL certification from Pink Elephant for the most important service management components. For more information, please visit www.clientele-itsm.com
Media Contacts
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren@mproof.com
www.mproof.com
François Darbellay
Prodline
+33 (1) 41 98 38 38
fdy@prodline.fr
www.prodline.fr