Clientele ITSM Launches at the ITSMf in South Africa
Mproof, a leading provider of IT service management, customer support and self service software for the mid-tier market, recently launched their service management product, Clientele ITSM in South Africa. Through their partner, Digiterra, the launch took place at ITSMf South Africa’s annual conference which was held over two days on 13th and 14th October, 2009 at the Gallagher Convention Centre in Johannesburg.
ITSMf is an independent and internationally recognised forum for IT Service Management professionals worldwide. Digiterra were silver sponsors of their event where ‘experts’ gather to share their knowledge and give advice on all aspects of service management. ITSMf provides the ideal environment for gaining knowledge on best practice and the implementation of processes complimenting service management and ITIL theories.
Mproof was able to develop and strengthen potential customer relationships, cultivate new leads and engage face to face with ‘experts’. This continues their ongoing international expansion strategy, by developing their South African market reach with Clientele ITSM, their core service management product. Clientele ITSM is focused around the Information Technology Infrastructure Library (ITIL) principles which are of great value to Digiterra’s clients. The combination of Clientele ITSM and Digiterra’s local expertise is a winning combination for South African companies who benefit from increased IT efficiency and better aligned IT services with business needs. Together they will be able to deliver a best in class IT service management software solution with specialist local knowledge and skills. Clients will also enjoy a very low total cost of ownership.
About Digiterra
Digiterra is a professional, innovative and accomplished IT Consulting and Solutions organisation. Their business is underpinned by a high qualification skills base and an alignment to practices that are recognised for their accreditation, and adoption in the market. Digiterra’s business model comprises four pillars and is made up as follows: Architecture and Software Development (.Net) | Service Management Consulting |Service Management Software Solutions (Clientele ITSM) | Specialised Outsourced Services. For more information, please visit www.digiterra.co.za
About Mproof
Mproof is a leading provider of IT service management, customer support and self service software solutions in the midmarket. Founded in 1997, Mproof helps their worldwide customer base to professionalize their services and align them with their business needs. From its headquarters in the Netherlands, Mproof cooperates closely with strong channel partners for product sales, implementation and support. For more information, please visit www.mproof.com.
About Clientele ITSM
Clientele ITSM is a very extensive, out of the box software for service management, including support for the key IT processes outlined by the ITIL best practices. It allows organizations to offer timely and professional IT services with detailed management IT support and IT delivery processes. Comprehensive reporting, trend analyses and performance management functions complete the full ITSM suite. Clientele software is highly customisable and its service oriented architecture (SOA) and web services provide easy and flexible collaboration. Clientele ITSM has received ITIL certification from Pink Elephant for the most important service management components. For more information, please visit www.clientele-itsm.com
Media Contacts
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren@mproof.com
www.mproof.com
