Clientele IT Service Management Software (ITSM)

At Mproof, we believe that you and your processes need to be organized before you can automate. With Mproof's "7 steps to successful Service Management" and our Clientele ITSM suite, you bring the best out of your IT organization.

Process first ITSM software suite

Clientele ITSM differentiates itself from all other ITSM solutions as the most important processes that enable IT departments and service management organizations to achieve success are already pre-defined within the software.

Clientele ITSM:

  • Complete ITSM service management suite based on best practices including ITIL and ISM
  • Self-service portal
  • Extensive and comprehensive business intelligence reporting and analysis tools
  • Mobile access for people in the field

7 steps to successful ITSM

Mproof's "7 steps to successful Service Management" is based on the universal steps that are part of every implementation within any organization. You decide when and at what level you would like to involve Mproof.

Professional Services team
You can count on our Professional Services team - our specialists have the skills, knowledge and experience to support and guide you in each of the 7 steps.

Mproof 7 Steps to Success ITSM 1




''If pension funds are supervised by the DNB, we need to control our processes fully, and also be able to show results afterwards. Thanks to the process first ITSM approach with Mproof, we are successful. "


abn amro 
- Rob van der Moolen - ABN AMRO

"We started a new organization and we had to organize all of the new processes. It helped us enormously that there was already a process layout in Clientele, and it was very intuitive."




- Peter Boerman - VolkerWessels

Latest news

IT Service Management requires specialist knowledge and advice

22 April 2015

In the coming years, Change Management will become an increasingly integral part of IT Service Management. Guiding and supporting IT staff is essential to the success rate of an ITSM project due to increased demands from...

Mproof‘s Clientele ITSM 2015 Available on Microsoft Azure in Spring Release

30 March 2015

This release announces the availability of Clientele ITSM on Microsoft Azure. The new offering reduces the need for hardware infrastructure to provide customers with a cost effective, rapid and secure way to benefit from...

Mproof conducts Apollo 13 Business Simulation with ABN AMRO Bank

16 February 2015

Apollo 13 is a business simulation in which the participants re-enact a day at NASA Mission Control. They have to deal with events that actually happened when the original Apollo 13 mission was in trouble and coined the ...

Mproof‘s Clientele ITSM 2014 Fall Release General Available

17 October 2014

Mproof, specialist in IT Service Management software and services, announced today the general availability of the latest release of Clientele ITSM. The Clientele ITSM 2014 fall release includes features which will give ...

Mproof Announces Gerben van Kesteren as CEO

03 May 2014

Mproof announces the appointment of Gerben van Kesteren, former Business Development Director, as its Chief Executive Officer. In his new role, he is responsible for all corporate, business and product operations worldwi...

Clientele ITSM 2014 Spring Release is now GA

16 April 2014

Mproof, service management specialist, announces its latest release of the Clientele Service Management platform that is used for ITSM, Facility Management and HR. Organizations wishing to use the Clientele software for ...



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2241 KE Wassenaar
The Netherlands

Phone - General    +31 70 5117006
Service Desk          +31 70 5121718
Partner Enquiries  +31 70 5121717
Fax                          +31 70 5114364




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